Refund Policy

Last updated: August 25, 2026

EvoriVM provides a custom, on-demand configuration service performed on your own server. This policy explains exactly when a charge is returned to you. It forms part of our Terms of Service.

The short version

We check compatibility before charging — if your server can't run the Service, you pay nothing.
If a paid setup fails on our side and we can't complete it, the charge is automatically returned to your balance.
A setup that is successfully delivered is non-refundable, because the work has been done on your machine.

1. Pre-charge compatibility check

Every setup begins with an automated check of your server's GPU, virtualization support and disk. If the server does not meet the requirements, no charge is made. This is your main protection against paying for something that cannot work on your hardware.

2. Failed setups — automatic refund to balance

If your server passed the compatibility check and was charged, but the setup then fails for reasons within our control and we are unable to complete it, the charge is returned to your EvoriVM balance automatically. You can use that balance for another setup or top-up attempt.

3. Successfully delivered setups

Because each setup is custom work performed on your server and delivered immediately (virtual machines created, licensed and made reachable over Remote Desktop), a setup that has been completed and delivered is non-refundable. This is consistent with the nature of a completed, personalized digital service.

4. Problems after delivery

If something is wrong with a setup we delivered, contact support as soon as possible. We will investigate and, where the issue is on our side, re-run or fix the setup at no additional charge. Remedies for delivered setups are provided as a fix or re-run rather than a cash refund.

5. What is not refundable

Setups that failed because of inaccurate details you provided, changes you made to the server, or the server becoming unreachable during setup.
Issues caused by how you use the virtual machines after delivery, or by third-party platforms, games or services.
Amounts already spent on completed setups where the account is later suspended for a breach of our Service Rules.

6. Balance and payment processing

Refunds under this policy are credited to your EvoriVM balance (store credit usable for the Service). Top-ups are processed in cryptocurrency by our payment processor, Trybit; because of the nature of cryptocurrency settlement, refunds are handled as balance credit rather than on-chain reversals. If you believe a top-up was charged incorrectly, contact us and we will work with you and, where relevant, the processor to resolve it.

7. How to request a refund or raise an issue

Most eligible refunds (failed setups) happen automatically. For anything else, contact us with your Telegram account and the approximate date and amount:

Email evorimachines@gmail.com Telegram @Evori_support

We aim to review refund requests promptly after they are received.